Frequently Asked Questions
1. General Questions
How do I place an order?
1. Step: Category - Select the Social Media platform you want to grow.
2. Step: Service - Select the service type.
3. Step: Details - Carefully read details for every service before placing an order.
4. Step: Link - Enter the username or page link.
5. Step: Quantity - Enter the amount needed (do not use commas or dots, for example, use 1000 instead of 1,000).
6. Step: Charge - This shows your order cost.
Press Submit and enjoy your order!
How do I place a "Drip-Feed" Order?
Drip-Feed is a feature that we are offering so you would be able to put the same order multiple times automatically.
Example: Let's say you want to get 1000 likes on your post but you want to get 200 likes each 30 minutes. You will put:
Link: Your Post Link!
Runs: 5 (Because you want to run this order 5 times, if you want to get 2000 likes, you will run it 10 times, etc…)
Interval: 30 (Because you want to get 200 likes on your post every 30 minutes, if you want ever 2 hours, you will put 120 because the time is in minutes)
In that way, you will get 1000 likes on your post but not all 1000 from once. You will be getting 200 likes every 30 minutes. You can do this for every service that has the Drip-Feed button!
How do I place Mass Orders?
You have to enter orders in the following format:
Service ID | URL | Quantity
My order is "Partial", what does this mean?
Sometimes for some reason, we're unable to fully deliver the order, so we refund you the remaining undelivered amount, and set the status for the order as "Partial".
Example: You place an order with quantity 1000 and charge 10$. Let's say we delivered 700 and the remaining 300 we couldn't deliver. Then we'll set the order as “Partial” and refund you the amount for the remaining 300 to your balance. (For this example $3).
P.S. If you need the remaining to be delivered, you can just place a new order, since money for the remaining that isn't delivered is automatically refunded back to your account balance.
Order Statuses: What stage has my order reached?
Completed: Your order is fully completed!
Pending: Your order is currently being redirected to the server. This will occur during the start time specified in the service description.
In progress: Your order is currently in progress and delivering.
Processing: Your order is currently being processed by the server.
Canceled: Your order has been stopped, and the money for it has been refunded to your balance.
Partial: Your order was stopped, and the money was refunded to your balance for the incomplete part of the order.
Refilling: Your order is refilling on the server.
What is the start time & speed after placing an order?
Every service is different. Whenever you select a service from the drop-down menu, you will see a Description box with all the specifications for that particular service, quality, start time, minimum/maximum amounts, as well as the average daily speed.
Is it possible to get a ban for an account after using TSMG Reseller's services?
No bans or any sanctions - is one of the most important rules of our service. We care about our customers, and therefore carefully check each service for quality and safety. If you see service in our list of services, then be sure of its safety.
What is an affiliate program? Can I earn money using it?
Affiliate program – A unique way to receive bonuses to your balance by inviting new users to the service. The Affiliate program works as follows:
1. You have a unique affiliate link, which you can find in the "Affiliate" section:
2. You can invite interested people to the service by sending them this link in any convenient way.
3. After the user will be invited by you to the site and replenishes his balance, you will automatically receive a percentage of this deposit to your balance. You will receive a percentage of each transaction by each user you invite.
4. You can use the received funds for your own promotion or withdraw in any convenient way. To withdraw funds, please contact our support team.
Are there any guarantees for promotion?
Lifetime guarantee for almost all services. Guarantee on all services at least 30 days from the date of the order. The guarantee period for each service you can find in its description. If you have faced any drops or problems - your orders will be refilled in the shortest time. Please note that we guarantee only a refill of your order, not a refund.
How can I become a reseller of your services?
If you are a reseller, or if you are not a reseller but you want to become one, TSMG Reseller can help you with that!
We can provide you with the best services on the market at any given time. We have a dedicated team who are constantly browsing the web and are finding the best services possible, for less. We can offer up to 70% discount for our resellers depends on your number of orders with us. If you are interested in reselling our services we can promise you that we will always find better services for a cheaper price than your current provider. We can also make custom categories/services with custom prices just for your needs!
If you want to become a reseller of our services, simply contact our support team.
How can I get a website like yours and start with SMM Panel?
You can get a website like ours within minutes! All you need to do is to connect the services with our website (takes less than 30 seconds per service), set them at a higher rate on your website, and promote your website.
Any order placed there will automatically be forwarded to us where it will be delivered! For more information about getting your own website, visit the Child Panels page, or contact our support team.
Is buying followers, subscribers, likes worth my money?
Yes, buying social media services at affordable prices is several times worth your money. Most of our customers have reported an incredible increase in brand value, web traffic, and sales after using our social media services.
2. Add Funds Questions
How can I add the funds to
You can add funds by any of the methods which you can find on the "Add Funds" page. We accept all major payment methods: Visa/MasterCard/American Express/Discover, PayPal, Cryptocurrency, Payoneer, Skrill, Perfect Money, Payeer, WebMoney, Cashmaal, and etc...
Where can I check the history of transactions of my account?
You can find complete information on the history of operations on your account all the time in the “Add Funds” page below the payment methods.
I added the funds, but it still didn't reflect on my account balance?
I can't top-up my balance from a mobile device, what should I do?
If for some reason it does not work to top up the balance from a mobile device, please try to repeat the operation through a browser on the computer. If this does not help, please contact our support team.
3. YouTube Questions
Why do you need YouTube promotion?
YouTube promotion can help you develop your channel and promote content in several directions at once. Most often, promoting on YouTube with The Social Media Growth could be helpful to:
1. Increase the confidence of your current subscribers. Constantly growing numbers of views, likes and subscribers will help you to show your current subscribers the relevance of your content and public interest in it.
2. Increase the interest of your content among potential subscribers. First of all people pay attention to the content that is widely popular.
3. Effective video ranking. It is always more profitable when the video is in the top positions or into the “Recommended”, but in the current competition it is not always possible. TSMG will help you with it.
4. Get the trust of advertisers. Advertisers pay attention primarily to the channels where a certain activity already exists. With TSMG you can easily get your first advertising order.
5. Improve statistics for advertisers. A professional advertiser at the end of an advertising company will want to check its success. And will definitely ask you to provide statistics of the video. To increase the chance of further cooperation with him, you can always use our services.
6. Get customers. If you are selling on the Internet - quality video with good the activity can easily help you raise your sales.
7. Make a definite opinion. With the help of our services you can easily adjust the public opinion about your content. Likes and comments could easily help you with that task.
Is your YouTube video watch time real & legit?
TSMG promises no bots and legit traffic only. That means we deliver real YouTube video watch time with real and active people. Tracking is available in our 100% transparent, proprietary dashboard.
TSMG engages providers such as Google Ads which offers opt-in rewarded video ads to view your video. Users watch your video and receive rewards (like in-app currency, premium content, etc) in return. These ads are opt-in, and users often watch them until the end because of the rewards.
Real users are not only safer, but there is also a higher chance they may be genuinely interested in your video content. However, we DO NOT promise that all or the majority of them will be interested in your video content.
YouTube ranking - what does it mean?
Video ranking on Youtube is a system that places the videos in a specific order when you’re using a YouTube search. Also, ranking affects the chance to get in "Recommendations" and "Similar".
Targeted views - what does it mean?
Targeting views are views delivered from a specific country or region. Such views will help you promote mainly in the selected region.
Retention of YouTube views - what does it mean?
The retention of YouTube views is the time during which users will watch your video. You can find information about the average retention of your video in your real-time statistics.
Can your services help me get monetization enabled?
Yes of course! Our services will help you if you want to overcome the limit of 4000 watch hours and 1000 subscribers to enable monetization.
Is it safe to use your services if monetization or affiliate program is connected to the channel?
Our services are absolutely safe. Monetization can be included without any risks.
My video is "Premiere" or "Stream Recording", can I get views on it?
Yes, you can! However, please note that not all views are available for promoting this type of video. Information about the possibility of promoting "Premiere" and "Stream Recordings" by a particular service can be found in the description of the service.
If you’ve placed an order for Premiere or Stream Recording, however, the service is not available for this type of video, please contact our support team so we can cancel your order and return the money to your balance.
From which country will be ordered YouTube services?
Information about the targeting of services will be listed in the service description. If this information is not specified, it means that targeting will be “Worldwide” - activity will be delivered from one random country or group of countries.
It seems that the order for YouTube views is tucked, what should I do?
In case of such concerns, please use the following instructions to check:
1. First of all, we recommend you to check your link for correctness. Examples of correct links can be found in the service description. If the link which you’ve used is not correct, please contact our support team.
2. Check the starting time specified in the service description. Has enough time passed for the order to be processed and start delivering?
3. Please note that YouTube doesn’t instantly update statistics of views under video. Sometimes it can take up to 6-12 hours, in connection with which you can watch the stucked counter of views under your video.
4. We recommend that you check your real-time statistics before contacting support. Usually it is updated faster.
5. If your video is a “Premiere” or “Stream Recording,” please make sure that the ordered service will function properly for these types of videos. This information can be found in the service description. If the service is not available for your video, please contact our support team for cancellation.
6. Check the service delivery speed specified in the service description. Is your order delivering at the appropriate speed?
7. Check if “Embedding” feature is enabled for your video. When ordering services, it is recommended to leave “Embedding” enabled.
7. Check for any restrictions by YouTube on your video. If YouTube has set an age limit, country of view, and etc.,this order can’t be delivered. In case of restrictions, please contact support to cancel the order.
8. Make sure that your current number of views is higher than the number of views that you had at the time of starting of the order. If it’s lower, the server will automatically stop the order. Anyway, we recommend to contact the support service to cancel the order.
If after carrying out the above actions you are convinced that your order is stuck, please contact our support team.
How can I get link of my
Find the timestamp that is located next to your username above your comment (for example: "3 days ago") and hover over it then right-click and "Copy Link Address".
The link will be something like this: https://www.youtube.com/watch?v=12345&lc=a1b21etc instead of just https://www.youtube.com/watch?v=12345
To be sure that you got the correct link, paste it in your browser's address bar and you will see that the comment is now the first one below the video and it says "Highlighted comment".
My Views/Likes/Subscribers dropped, what should I do?
In case of detection of drops, please use the following algorithm:
1. First, go to your “Order History” and select the order for which you have drops.
2. After that, please click on the "Refill" button at the left side of the order. (If the service has Refill button enabled)
3. If you can’t find this button, we recommend to contact our support team for help.
After pressing the button, the order will pass an automatic simple check and, if drops will be find, it will be sent to the server for refill , about which you will be notified by the status change to "Refilling". The order will begin to refilling after some time.
If the automatic check won’t detect drops, however, you are sure that there are drops, please contact our support team. We will re-check your order and will do our best to help you.
I ordered "Targeted" views, but the statistics show that the views weren't delivered from the ordered country - what should I do?
If you will find an incorrectly delivered "targeting", please use the following instruction:
1. Please carefully check your real-time statistics. Often, YouTube needs time to update it, so “targeting” may not appear immediately. If you have noticed that the displayed dates of the statistics don’t correspond to the date of delivery of the order, please wait until the statistics is completely updated.
2. If the statistics is correct and you still see a problem with “targeting”, please send the corresponding request to our support service with a screenshot of real-time statistics with dates confirming this information.
It seems to me that the service was not fully provided, can this be
If you think that the ordered service was not fully provided to you, please create a corresponding request to the support service, enclosing the grounds for these concerns, for example, in the form of screenshots of real-time statistics.
We will double-check your order on the server, where we have an additional counter installed that takes into account only the sent activity.
5. Other Questions
What is API, how can I use it?
API is a system that allows our customers to automatically resell our services through their own platforms. All the information necessary for this is in the appropriate section "API" on the site. To connect it to your site, please send all the information from the section to your developer.
How do I change my password?
You can change your current password in the “Account Settings”. To get there, click on your nickname in the upper right corner and select the appropriate section.
I left a request to cancel the order, how long could it take?
We try to cancel orders after the request was made as soon as possible. However, to cancel an order, we sometimes need to interfere with work on the server - that is why the cancellation may take some time. Cancellation usually takes no more than 72 hours. Often - much faster.
I have an idea, can it be implemented on the website?
Yes of course. With all your ideas, you can contact our support team. We will definitely consider it and, in the case of a decision on its implementation, we will add funds to your balance for helping to develop the project.